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Terms & Conditions

We may edit these terms and conditions at any time by updating this posting. You should check this website occasionally in order to review the current terms and conditions, because you are bonded to them. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms that are located on this particular page of our site. If you don't wish to accept any new terms and conditions once we have provided you with this notice, you should not continue to use this site. By placing an order from this website, you're agreeing to be bound by these terms and conditions.

The terms "whiteteethwhiteningkits" "us," or "we" refers to the owners of this site. The term "you" refers to the user and/or viewer of our site.

The use of this site is subjected to the following terms of usage:

-The content of the pages of this site if for your general information and use only. It's subject to chance without prior notice.

-Neither we nor any third parties provide any type of warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of any information or materials found and/or offered on this site for any particular purpose. You hereby acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude any liability for any such inaccuracies or errors to the fullest extent of the law.

-You use any information or materials from this site at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, and/or information available through this site meets your own personal requirements.

-This site contains materials that are owned by and/or licensed to us. Materials includes, but is in no way limited to, the design, layout, look, appearance, and/or graphics.

-All trademarks reproduced on this site, which are not the property of or licensed to the operator, are acknowledged on the site.

-Unauthorized use of this site may give a claim for damages and/or be a criminal offense.

-Occasionally this site may also include links to other sites. These links are provided primarily for your convenience in order to provide you with further information. They do not signify that we endorse the linked sites. We have no responsibility concerning the content of said linked sites.

-You may not create a link to this site from another or document without our expressly written consent.

-Use of this site and any dispute arising out of such use of the site is subject to the laws of England and Wales.

By using any of our products you agree and accept the following:

You are at least 18 years old.

If you are pregnant or breast feeding, you will not sure any of our products without the approval of a dentist. We don't suggest using teeth whitening products while you are pregnant and/or breast feeding.

Employees and staff of our company aren't dentists and don't offer any dental advice.

You have no loose or decayed teeth, and don't suffer from gum (periodontal) disease.

You've consulted your dentist and they've approved you to use the teeth whitening product(s) available from this or any other site.

While using our teeth whitening products, and for at least one hour afterward, you must not smoke or drink red wine, coffee, tea, or any other food and/or drink containing food coloring. You should avoid these and all other colored food and/or drink during the entire whitening process, and for two days after the end of your treatment. This will help to enhance and protect your treatment.

If you have persisting problems during the use of our products, you should stop using them immediately and seek dental advice. Your dentist should have agreed to whitening your teeth.

You are not allergic to the ingredients found in any of our products.

Carbamide peroxide should be used under strict supervision by a licensed dentist.

Teeth whitening products will not whiten crowns, veneers, bridges, fillings, or any other types of dental work. It may, however, help to erase slight staining.

Delivery Policy

Delivery is free on all products. If the product you ordered is in stock, it will be dispatched to you the next day at the latest, and occasionally on the same day as ordered. Royal Mail normally takes two working days to deliver, but it can take as much as five working days, depending upon your location and the time of year.

Our custom teeth whitening kits require you to send us the moulds you make of your teeth so that our technicians are able to make your custom teeth whitening trays. Under normal circumstances, we will dispatch your teeth trays within three working days after receiving the moulds. Our technicians do not normally work on weekends. You need to add this time to your delivery time, and the delivery time from us back to you. This will normally mean that you get your trays around one week after you send us the moulds, but it is entirely dependent upon the Royal Mail.

In exceptional circumstances, delivery can take up to 28 days, although we will work our hardest to dispatch all items as quickly as is possible.

What if you are out of stock on an item that I have ordered?

Normally the items listed on our site are currently in stock. In the event that an ordered item is out of stock, we will notify you by email and give you an estimated time of delivery for the specified item. If the new delivery date doesn't meet your expectations, you may feel free to change or cancel your order.

Returns and Cancellations Policy:

We will only accept returns on any products within one week of the date of receipt by you. They must be in a sealed state as when first posted to you, the customer. The customer is responsible for the cost of returning any goods to us. Refund will be issued on inspection on any returned products and will be available within one month thereafter. We are unable to accept any returns of used items for refund.

If you have accidentally ordered an incorrect item, you are entitled to return it. We may, however, charge a restocking free of up to 3. If we have sent out the wrong item, we will pay postage costs for the item to be returned and no restocking fee will be charged. In either case, please contact us via the contact us link at the top of the page. One of our amiable customer service representatives will contact you as soon as possible.

In the unlikely event that you would like to cancel your order, you may do this within two weeks of the purchase date. If, at this stage, the goods have been dispatched, then we will deduct the cost of delivery from your refund.

Contact us via email. We will instruct you to send the full kit, inside of it's original packaging, with any extra mouth trays, supplied back to us. We will then issue a refund with one month.

The refund policy only applies to purchase of the full teeth whitening kit, not individual orders of mouth trays, refill gel bottles, remineralisation gels, mouth tray cases, and the blue light units. If you've received extra mouth trays free of charge, you must also return there or else you will have your refund deducted 3.99. You must ship the kits back to us within three working days of informing us that you wish to return it. Failing to do this will result in the refund not being processed. We do also suggest you send it by tracked delivery. Please DO NOT return blue light units or aftercare gels, as these are not covered in the refund guarantee. If you do return these we cannot return them back to without charging you postage.

These provisions don't affect your statutory rights. All prices are fully inclusive of tax.